Service Dogs - Partner Services Coordinator

About the role

Keystone Human Services is seeking a full‑time Partner Services Coordinator for the Susquehanna Service Dogs team. In this role you will guide assistance and facility dog applicants from initial inquiry through application, evaluation, and waiting‑list processes, manage applicant communication, coordinate reviews and interviews, assess suitability, and build relationships with partners, support networks, volunteers, and stakeholders while ensuring compliance with Assistance Dogs International standards.

Responsibilities

• Promote Keystone’s mission, values, and culture through all aspects of the role
• Respond to service inquiries and provide applicants with education, assistance, and resources
• Manage the application process, including applicant communication, review coordination, eligibility determination, and approval or denial notifications
• Coordinate, participate in, and lead applicant interviews, home visits, and in‑person evaluations
• Ensure application materials and processes comply with Assistance Dogs International and program standards
• Administer public access evaluations and assess partner compliance
• Maintain accurate applicant records and document all communications in the applicant database within required timeframes
• Build collaborative relationships with partners, their supports, volunteers, coworkers, and other stakeholders
• Assist with Team Training preparation and support coworkers and participants during training
• Promote a person‑centered approach and maintain appropriate professional boundaries
• Support the Partner Services Director and perform other duties as assigned

Qualifications

• Bachelor’s degree in a related field and at least two years of experience in human services or customer service, or an equivalent combination of education and experience that provides the required knowledge and skills
• At least 18 years of age
• Strong written and verbal communication skills, with the ability to read, interpret, and apply written information
• Proficiency with Microsoft Office applications (Word, Excel, Outlook, Teams) and the ability to learn electronic systems, databases, and compliance tracking tools
• Valid driver’s license and reliable access to a privately maintained and insured vehicle
• Ability to successfully complete the pre‑employment process, including background checks, clearances, and verifications

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off
• Tuition reimbursement
• Student loan forgiveness program (based on eligibility)
• Wellness programs
• Additional benefits as part of the comprehensive package

Pay

$19.00 per hour (actual compensation will be determined based on localized market data, skills, experience, and education)

Schedule

Full‑time, nonexempt position; includes frequent travel to nearby locations and occasional travel within a four‑hour driving radius.