Service Dispatcher VPS

Job Overview

The Service Dispatcher plays a key role in supporting the Service and Delivery teams by coordinating, scheduling, and confirming service appointments using scheduling software. This position serves as a central communication hub between customers, service technicians, delivery teams, and store personnel, ensuring a smooth and efficient service experience while delivering exceptional customer service.

Responsibilities

• Schedule, coordinate, and confirm service and delivery appointments
• Communicate effectively with Service Technicians, Delivery Teams, and store staff regarding appointments and updates
• Maintain schedules and make real-time adjustments as needed to maximize efficiency
• Follow up on parts orders and service-related inquiries
• Absorb and process warranty claims and required documentation
• Organize, maintain, and manage departmental forms and records
• Prepare and maintain reports related to service operations
• Ensure a high level of customer satisfaction through clear communication and follow-through

Qualifications

• Excellent verbal and written communication skills with strong phone etiquette
• Proficiency in Microsoft Word, Excel, and internet applications
• Experience with Gmail, Google Drive, and G Suite tools
• Strong keyboarding and data entry skills
• Ability to interact professionally and positively with individuals at all levels
• Strong organizational skills and attention to detail
• Ability to multitask and work in a fast-paced environment

Benefits

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities. Leslie’s recognizes a critical component to our continued success is our people. Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.