Service Dispatcher

Reports To

Reports to Manager – Service

Responsibilities

• Schedule and dispatch technicians for service, maintenance, and emergency repair calls.
• Coordinate daily routes, communicate service status, and support timely completion of dispatched work while providing courteous customer service and accurate updates to internal and external customers.
• Receive customer service calls and dispatch technicians to appropriate service locations.
• Schedule daily service, maintenance, and emergency repair calls based on technician availability and customer needs.
• Communicate work order details, schedule changes, and service updates to technicians, customers, coworkers, and supervisors.
• Monitor technician locations and progress throughout the day to help maintain efficient dispatch flow.
• Provide technicians with relevant route, customer, equipment, traffic, weather, or access information needed to complete assigned calls.
• Document customer requests, service updates, call notes, and services performed in the appropriate system.
• Confirm technician time and basic work order information for billing handoff.
• Coordinate tools, parts, or inventory needs related to dispatched service orders as directed.
• Escalate scheduling conflicts, customer concerns, or service issues to the manager as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate).
• 0‑1 year of dispatching, scheduling, customer service, or related administrative experience preferred.
• Ability to organize schedules, prioritize service calls, and adjust dispatch plans throughout the day.
• Clear verbal and written communication with customers, technicians, coworkers, and supervisors.
• Attention to detail when documenting work orders, call notes, and service updates.

Physical Demands & Work Environment

• Operates in a professional office environment.
• Must be able to sit and/or stand for extended periods of time.
• The physical demands described are representative of those required to successfully perform the essential functions of this job.
• Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless it presents an undue hardship.