Service Dispatcher

About the role

Position Overview dormakaba is seeking a Service Dispatcher based in Dallas, TX. The Service Dispatcher is responsible for taking customer orders, assigning Service Technicians, and ensuring that service jobs are billed in a customer friendly manner.

Responsibilities

• Field and route incoming customer calls and emails to Service Technicians
• Enter call orders into the service tracking system
• Dispatch service calls to Service Technicians and follow up to ensure all aspects of the service process are completed accurately
• Complete data entry related to customer accounts and transactions

Requirements

• High School diploma or equivalent
• 1+ years’ experience in customer service

Qualifications

• 1+ years’ experience as a dispatcher
• 1+ years’ experience with accounts receivable or billing

Benefits

• Medical, Dental, Vision, Life and Disability Insurance coverage options (no waiting periods)
• Medical Wellness Programs
• Vacation and Personal Time Off
• Parental Leave for Moms and Dads
• 401k Matching plan beginning on Day One
• Tuition Reimbursement Program
• Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more

Pay

Base Hourly Salary $20 - $27 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)