Service Dispatcher

About the role

As a Service Dispatcher, you will examine and analyze customer work order requests and schedule the appropriate field technician, relaying important information such as contact person, service to be rendered, or article to be repaired. The ideal candidate knows lighting maintenance strategies, has experience in scheduling crews, and has great customer service skills. Additionally, the ideal candidate must be able to commute to our facility in Houston daily and have Excel and other computer knowledge.

Responsibilities

• Prepare work orders and distribute them to field technicians.
• Schedule service calls and dispatch field technicians.
• Keep a record of service calls and work orders.
• Update and maintain the service management system with complete notes and current status.
• Audit and close completed work orders.
• Update customers with schedules and material lead times.
• Maintain and update the contract database and administer changes to service contracts.
• Maintain clear and concise communications with department managers, crew, and customers.
• Adhere to the requirements and specific needs of National Accounts customers.
• Daily maintain the complete life cycle of a work order: open, create, schedule, and update all work orders.
• Audit of Daily Service Management report Service Stats and Quality report.

Requirements and qualifications

• High School Diploma or General Education Degree.
• One year experience in scheduling/dispatching.
• Valid driver’s license.
• Must be able to report to facility Mon–Fri 7 a–5 p.m.
• Must be able to pass drug and background screen.
• Knowledge of lighting is preferred inclusive of lamp types, ballasts, and transformers.
• Ability to read and interpret field paperwork, and job quotes.
• Ability to multitask while staying organized.
• Strong verbal and written communication skills.
• Positive customer service skills.
• Experience in lighting and electrical is a plus.

Benefits

• Stable employment
• 401K Program with matching contributions
• Medical, Dental and Life benefits
• Advancement opportunities for outstanding performers