Service Director
About the role
MERCEDES BENZ OF HANOVER is seeking an experienced AUTOMOTIVE SERVICE DIRECTOR to lead our service department. This is a key position within a fast-growing Group 1 Automotive, a leading automotive retailer with over 250 dealerships and collision centers.
Responsibilities
- Hire, train, develop and motivate the service department staff and monitor their performance.
- Forecast goals and objectives for the department and ensure they are met.
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
- Maintain daily sales and production records as required by dealership management.
- Develop and monitor budgets for the service department and keep dealership management informed of variances.
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Handle customer complaints tactfully, promptly, and with concern for the customer.
- Establish promotional service prices.
- Ensure proper repair techniques are being used.
- Schedule training as necessary to properly repair and service vehicles.
- Stay up to date on product changes and new products.
- Ensure that all necessary shop equipment is in proper and safe working condition.
- Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
- Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Qualifications
- Two or more years’ management experience in an automotive service department.
- Experience managing 15+ employees preferred.
- ADP Dealer Services Experience a plus.
- Ability to work independently and be self-motivated.
- A desire to work in a commission, performance-based, environment.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process-driven environment.
- High school diploma or equivalent.
- Valid driver license in the state that you will work and a good driving record.
Pay
$130,000.00 to $180,000.00*
Schedule
Flexible schedule to accommodate the needs of the dealership.
Benefits
We offer a comprehensive benefits package including:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
Company Information
Group 1 Automotive is a Fortune 500 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom, and Brazil. We are committed to fostering a team environment, providing great benefits, and offering ongoing training and support.
Equal Opportunity Employer
Group 1 Automotive is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.