Service Director

Responsibilities

• Oversee service, parts, and scheduling departments to maximize revenue and profitability.
• Develop and coach service managers, advisors, and technicians.
• Manage P&L, control costs, and optimize parts inventory.
• Drive customer satisfaction index (CSI) scores and service-lane performance.
• Oversee operations for two franchise locations (Toyota and Subaru).

Requirements

• 5 to 7+ years of progressive automotive fixed-operations experience.
• 3+ years in a leadership role (e.g., Service Manager or Director).
• Proficiency with dealership management systems (DMS/ERP) and CRM tools.
• Strong operational knowledge of shop processes, flat-rate labor, repair-order management, warranty, and OEM repair procedures.

Pay

Typical salary range: $108,000 to $300,000 per year (varies by base draw, performance bonuses, and commission).

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Company-paid life insurance.