Service Desk Technician (On-Site)

About the role

Enable Resource Group seeks a mission‑minded Service Desk Technician to join its growing team. Since 2000, Enable Ministry Partners has managed and supported IT solutions for hundreds of churches across the country, helping clients steward resources toward Kingdom work. The role involves troubleshooting technology issues, building client relationships, and providing remote technical assistance while embodying a client‑first service attitude.

Responsibilities

• Serve as the initial point of contact for clients seeking remote technical assistance and ensure reliable technology resolutions.
• Build client relationships through active listening and empathetic behavior.
• Contribute to a collaborative team environment.
• Discover and implement resolutions successfully and efficiently through critical thinking skills.
• Tailor explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

Requirements

• Applicant must be local to the Houston, TN area.
• 1‑3 years in an IT support role troubleshooting Tier I – Tier II tickets or a bachelor’s degree in a technical area of study.
• Current experience supporting Microsoft 365 applications.
• Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID.
• Working knowledge of electronic ticketing systems.
• Working knowledge of current Windows OS.
• Ability to undergo and pass a background check in accordance with state and federal laws.

Preferred Skills

• macOS experience.
• Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing.
• Microsoft 365 and Google Workspace administration.
• Remote administration concepts and tools.
• Process/task automation solutions in business or other environments.
• Microsoft Azure experience.
• Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
• Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
• A bachelor's degree in a related area of study.

Benefits

• Fantastic company culture
• Great work/life balance
• Competitive salary
• Competitive health benefits
• 3 weeks of PTO & major holidays
• 401k with a match
• Growth opportunities
• And much more!