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Jobs · Information Technology · California

Service Desk Technician L2 - Contract

Milestone Technologies, Inc. · Mountain View, CA · 2 days ago
Information Technology$26.15–$38/hrContract

Job Overview

We are seeking experienced Help Desk Technicians to join our dynamic and fast-paced environment. Ideal candidates should have a strong foundation in PC environments, with some experience with Macs, and a passion for technology.

About the Role

At Milestone Technologies, you will be part of a supportive team that values both social interaction and technical prowess. You will have the opportunity to learn and grow in your career while helping to deliver exceptional IT support to our clients.

Responsibilities

  • Apply critical thinking to complex user requests and provide detailed information for quick resolution
  • Resolve network connectivity issues, including digital authentication, remote access, and secure Wi-Fi/Wired connections
  • Support user requests and perform remote installations as needed
  • Assist with messaging and calendaring services, and content collaboration
  • Handle issues with mobile devices and lead in ticket processes
  • Monitor and improve team metrics, such as backlog and aging tickets
  • Participate in weekly team syncs and drive actionable discussions
  • Show learning agility by seeking answers when challenged and optimizing support

Requirements

  • High School Diploma or GED
  • 3+ years of experience in a Help Desk role, with VIP support preferred
  • Strong interpersonal communication skills with empathy
  • Demonstrated understanding of Mac OS from command line troubleshooting to application failures
  • Advanced knowledge of collaboration tools like Slack, Teams, and Google Workspace
  • Knowledge of Microsoft Exchange and/or Google Admin, including Groups and permissions
  • Familiarity with Windows, including resolving registry conflicts and system crashes
  • Experience with ServiceNow, Zendesk, Jira, or Okta
  • Strong knowledge of iOS and Android device support
  • Working knowledge of video collaboration tools like Zoom and WebEx
  • Basic Active Directory administration

Qualifications

  • HS Diploma or GED
  • 3+ years of experience in a Help Desk role, with VIP support preferred
  • Strong interpersonal communication skills with empathy
  • Demonstrated understanding of Mac OS from command line troubleshooting to application failures
  • Advanced knowledge of collaboration tools like Slack, Teams, and Google Workspace
  • Knowledge of Microsoft Exchange and/or Google Admin, including Groups and permissions
  • Familiarity with Windows, including resolving registry conflicts and system crashes
  • Experience with ServiceNow, Zendesk, Jira, or Okta
  • Strong knowledge of iOS and Android device support
  • Working knowledge of video collaboration tools like Zoom and WebEx
  • Basic Active Directory administration

Skills

  • HS Diploma or GED
  • 3+ years of experience in a Help Desk role, with VIP support preferred
  • Strong interpersonal communication skills with empathy
  • Demonstrated understanding of Mac OS from command line troubleshooting to application failures
  • Advanced knowledge of collaboration tools like Slack, Teams, and Google Workspace
  • Knowledge of Microsoft Exchange and/or Google Admin, including Groups and permissions
  • Familiarity with Windows, including resolving registry conflicts and system crashes
  • Experience with ServiceNow, Zendesk, Jira, or Okta
  • Strong knowledge of iOS and Android device support
  • Working knowledge of video collaboration tools like Zoom and WebEx
  • Basic Active Directory administration

Benefits

Milestone Technologies offers a competitive compensation package, including a range of $26.15 - $38.00 USD per hour, depending on experience and location. We also provide a supportive and inclusive workplace culture, with opportunities for professional growth and development.

Pay

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Schedule

Our schedule is flexible and designed to accommodate your needs while ensuring you have the time to focus on your work and personal life.

Company Culture

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered to bring their full, authentic selves to work. We believe that creating a culture of equity and belonging is essential to our continued success and are dedicated to providing equal employment opportunities for all applicants and employees.

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