Service Desk Technician-FL

Duties & Responsibilities

• Serve as the initial point of contact for resolving desktop, laptop, and mobile-related problems in a 70,000+ customer enterprise.
• Provide VIP-level support to USSOCOM executive-level users and their staff, as required.
• Troubleshoot, research, diagnose, document, and resolve technical issues related to Windows 10, Windows 8, Windows 7, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using the Remedy Action Request database system.
• Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers globally.
• Determine the appropriate special team (Desktop Support, Customer Support, Network Administration, or System Administration) for unresolved issues and assign tasks accordingly.
• Install, maintain, and troubleshoot server, network, system, and application issues.
• Possess technical experience in the setup, operation, and troubleshooting of associated and follow-on operating systems.
• Experience with Dameware, RDP, and Terminal Services is required.
• Perform incident management functions, including trending, prioritization, and communicating findings with senior organizational team members.
• Perform other duties as required.

Requirements

• Must have DoD 8570 IAT Level I certification.
• Must be able to maintain DoD 8570 IAT Level I certification through continuing education or re-certification.
• Must possess a current Secret clearance.
• Must be TS/SCI eligible.
• Preferred: DoD 8570 IAT Level II certification.
• Possess Special Operations Force experience.
• Must be TS cleared with SCI eligibility.

Qualifications

Endurion complies with all Equal Employment Opportunity (EEO) requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. Endurion will provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

Benefits

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management retains the discretion to add to or modify the duties of the position at any time.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.