Service Desk Technician

U.S. Equal Employment Opportunity information
(Completion is voluntary and will not subject you to adverse treatment)
WatchGuard provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

About the role

The role involves working with advanced cybersecurity solutions, managing customer relationships, and contributing to team projects.

Responsibilities

• Manage customer relationships and support through various communication channels
• Implement and maintain WatchGuard security solutions
• Collaborate with cross-functional teams to develop and execute project plans
• Provide technical guidance and training to colleagues
• Contribute to the continuous improvement of security protocols

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 3 years of relevant work experience in cybersecurity or IT
• Experience with WatchGuard security products
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills

Qualifications

• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Knowledge of network architecture and security principles

Skills

• Technical proficiency with cybersecurity tools
• Strong organizational and time management skills
• Ability to handle sensitive information with discretion

Benefits

Competitive salary, comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Salary range: $80,000 - $100,000 annually

Schedule

Full-time position, Monday through Friday, 9 AM to 5 PM