Service Desk Technician

About the Company

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. We are committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

We are a dynamic, high-energy, fun, and fast-paced organization with an exciting growth trajectory, meaningful mission, and embedded responsible practices. Our culture emphasizes collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals who are passionate about our mission and motivated by customer and results-oriented goals.

As a mission-driven institution, we operate a sound, well-capitalized, and profitable bank using best practices to manage risk and ensure compliance. We leverage Forbright’s capital, capabilities, innovation, and expertise to help clients succeed and contribute to a brighter future.

About the Role

The Service Desk Technician is responsible for providing quality and timely technical support to bank staff. This position assists the broader IT team with daily systems checks, ticket and patch management, on-call support, inventory tracking, and systems imaging.

Responsibilities

• Execute operational activities of the IT department and support the strategic direction and design of technology, infrastructure, software, and communications systems.
• Administer Microsoft systems, including cloud-based systems, Active Directory, Office365, Azure, and Mobile MDM.
• Provide help desk support, including ticket management, and serve as the primary resource for desktop and application software support.
• Lead technicians for daily systems checklists and administer and maintain systems imaging.
• Provide on-call support and manage the new hire and departure process.
• Manage all inventory tracking related to desktops and support audio/video conferencing.
• Perform other duties as assigned, including situational tasks outside the job description to support organizational efficiency.

Requirements

• High School Diploma required; Bachelor's Degree in Information Technology preferred.
• Minimum of 2 years of experience in a Help Desk or Customer Service role.
• Networking certifications such as A+, MCP, or Network+ preferred.
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel).
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills, attention to detail, and outstanding problem-solving abilities.
• Self-motivated, results-oriented, and adaptable in a fast-paced environment.
• Ability to work independently and collaboratively with a solution-oriented approach.

Work is primarily conducted in an office setting, though some positions may allow for remote work at management discretion. The role may require extended periods of stationary work, use of hands and fingers, visual acuity for computer monitors, operation of office machinery, and clear verbal or written communication.

Pay

The pay range for this position is $70,000 (entry-level qualifications) to $77,000 (highly experienced), depending on the candidate’s qualifications and prior experience.

Benefits

• Comprehensive health, dental, and vision plans.
• 4 weeks of PTO.
• 401k with company match.
• Metro SmartTrip benefits ($50/month).
• Remote or hybrid work schedules (4 days per week in-office for most positions).
• Incentives for purchasing solar panels, electric vehicles, and biking to work.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, and reimbursement for Imperfect Foods.
• Recognized as a Washington Post Top Workplace for four consecutive years (2023-2026).

Core Principles

• Excellence: A standard reflected in precision, quality decisions, and disciplined practices that create lasting value.
• People: Our greatest strength; we foster respect, inclusion, ambition, collaboration, and loyalty.
• Innovation: Bold investment in technology to enhance banking, lending, and operational efficiency.
• Sound Practices: Prudence, integrity, and discipline in risk management, compliance, and governance.
• Distinct Value: Focus on areas where expertise and relationships create defensible differentiation.
• Clients: Partnership-driven solutions that solve problems, drive impact, and add value.
• Shareholders: Long-term value creation through wise capital allocation and transparent communication.
• Communities and the Environment: Commitment to inclusive opportunity and environmental stewardship.