Service Desk Technician
First National Bank of America · East Lansing, MI · 1 wk ago
On-siteInformation TechnologyFull-time
Responsibilities
- Provide Help Desk Support and Resolve problems to the end user's satisfaction
- Monitor/Respond promptly to requests received thru the IT Service Desk portal
- Troubleshoot help desk tickets
- Setup and configure workstations
- Aid in department projects
- Familiarity taking work from a support queue and prioritizing different tasks
- Experience providing customer service with a strong focus on effective communication
- Effectively able to document work
- Proven ability to work cohesively in a team setting
- Ability to learn quickly and possess a strong drive for continuous learning
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
- Adjustable desks that can be raised or lowered to sit or stand
Qualifications
Employee benefits
Pay
Commensurate with experience
Schedule
N/A
Benefits
See above