Service Desk Support Specialist Tier 2

Responsibilities

• Interfacing with support service groups to ensure proper escalation during outages or periods of degraded system performance.
• Providing support services for hardware and software problems, utilizing hardware and software testing tools and techniques.
• Aiding in the installation of associated hardware and providing LAN server support.
• Configuring, installing, and troubleshooting approved software elements and operating systems including classified systems and networks.
• Escalating hardware repair/replacement issues to contracted hardware vendors, when applicable.
• Facilitating development and provision of as-built diagrams and documentation such as layout drawings, power drawings, engineering specifications, and floor plans.
• Ensuring compliance with Department of Defense and Command's Cyber Security policies and processes.
• Providing desktop support and applying your experience and knowledge to contract-defined requirements.

Qualifications

• Security+ certification (or higher) for IAT II certification.
• Compliance with DoD and Command's Cyber Security policies.
• Obtain and remain current with technical and management certifications as per DoDM 8140.03.
• Success in passing privileged user account exam covering relevant material and maintaining standards and requirements for administrative accounts.
• Possess and apply comprehensive knowledge across key tasks and high-impact assignments.
• Experience in computer set-up, configuration, and troubleshooting.
• Training and certifications in automated help desk management systems.
• Three to seven (3-7) years of help desk experience or in a related technical field of experience.
• Familiarity with software associated with the Standard Desktop Configuration (e.g., MS Office, Adobe, authorized Web Browsers).
• US Citizen.
• TS/SCI clearance and SAP eligibility.
• Must pass pre-employment qualifications of Cherokee Federal.

Benefits

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Pay

Estimated Starting Salary Range for Tier 2 Service Desk Support Specialist: $85,000, pay commensurate with experience.

Schedule

Full time.

About the Role

This position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI) clearance or the ability to obtain a SAP clearance and readily accessible archival copy of the most recently completed SF86 to be considered.

Company Information

Cheerful Nation Defense Solutions (CNDS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com. #CherokeeFederal Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.