Help Desk Support Technician Tier 2

Responsibilities

• Addressing technology related issues for both internal and external customers.
• Providing exceptional support and issue resolution across the organization.
• Installing, supporting, and maintaining the operation of PCs, MSTARS, all peripherals, and applications for all end users.
• Using helpdesk software to document issues with all information pertinent to issue reporting and resolution.

Qualifications

• A+ and N+ Certifications or plan to achieve within 12 months.
• Experience in Windows 10 desktop administration, maintenance, and troubleshooting.
• Experience with Windows Active Directory administration, Microsoft Exchange User administration, client remote access solutions, and telecom administration.
• Ability to communicate with co-workers, supervisors, managers, sales representatives, other internal personnel, and outside vendors.
• Ability to handle contiguous calls for extended periods of time.

Additional Information

This role is on-site Monday - Friday, 1:00pm - 10:00pm. We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.