Help Desk Technician, Tier II

Key Responsibilities

• Respond to incoming support requests in a timely and courteous manner.
• Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
• Document and track all support requests in a help desk ticketing system.
• Escalate complex issues to higher-level support staff as needed.
• Install, configure, and maintain software applications and operating systems.
• Perform regular maintenance tasks on hardware and software systems.
• Provide end-user training on software applications and systems.
• Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies.
• Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
• Other duties as assigned.

Requirements

• Minimum 2 years of experience in IT Help Desk Tier II support.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows Server, Linux, and other relevant operating systems.
• Experience with network administration, including VLANs, routing, and switching.
• Strong understanding of network security principles and best practices.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Ability to communicate effectively with both technical and non-technical personnel.

Qualifications

• Highly motivated and proactive individual with a strong desire to learn and grow in a fast-paced environment.
• Self-starter who can manage multiple priorities and deadlines.
• Strong analytical and troubleshooting skills.
• Experience with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Knowledge of common IT tools and software, such as Microsoft Remote Desktop, TeamViewer, and Snagit.

Skills

• Technical proficiency in Windows Server, Linux, and other relevant operating systems.
• Experience with network administration, including VLANs, routing, and switching.
• Strong understanding of network security principles and best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to work under pressure.

Benefits

• Competitive salary commensurate with experience.
• Health insurance coverage.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work schedule.

Pay

• $85,000 - $95,000 annually.

Schedule

• Full-time, Monday through Friday.