Support Desk Specialist (Tier 2 IT Help Desk)

About the role

The Support Desk Specialist provides quality services and solutions to Marco clients, offering phone support, remote troubleshooting, and administration.

Responsibilities

• Provide technical support and remote help desk services to Marco clients, escalating when necessary.
• Review current systems and make technical/process recommendations for improving efficiency.
• Identify recurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance, and reliability of client’s network.
• Maintain client documentation.
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
• Support multiple companies with end user requests and third party business applications.
• Efficiently communicate with technical and non-technical end users.
• Perform other related duties as assigned.

Qualifications

• Bachelor’s degree and two years of relevant experience; or equivalent combination of education and experience.
• Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+, or Security+ preferred.

Skills

• Solid understanding of the administration of network operating systems, applications, and services found in a client environment.
• Proficiency with business collaboration tools such as MS Office applications.
• Strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Commitment to see that tasks are completed from start to finish, demonstrating thoroughness and commitment.
• Ability to be a self-starter and take initiative, identifying and resolving problems in a timely manner.
• Flexibility to adapt to changes in the work environment and change approach or method to best fit the situation.
• Teamwork by contributing to a positive team spirit and working with others on a combined task.
• Objectivity and openness to others' views and welcome feedback.
• Prioritize several tasks and keep them running simultaneously (multitasking).

Benefits

For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Pay

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. Pay Range: $23.50 - $36.40 hourly + bonus opportunity.

Schedule

This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.