Service Desk Staff BSH-1

About the role

This position is responsible for providing a large, diversified clientele with outstanding customer service by performing the day-to-day administrative, cafe and reception functions of a large exercise facility while successfully administering all service desk operations.

Responsibilities

• Deliver exceptional customer service to existing members and guests ensuring retention and growth.
• Communicate Wellness Center information, in person or by phone, quickly and effectively.
• Provide current & accurate information to members, guests and teammates to ensure superior service.
• Maintain a "friendly and quick entry" focus at the service desk for bringing members into the club.
• Perform cafe operations including smoothie prep and cleaning of cafe.
• Enforce all Wellness Center policies.
• Process proshop and cafe sales.
• Answer answering multiline phone system.
• Ensure that delinquent members are not gaining access to the club.
• Perform cash-outs at end of shifts.

Requirements

• A high school diploma or general education degree (GED) is no longer required for this position.
• BLS/AED certification preferred.
• Ability to "reach out and welcome" people as they enter the club.
• Warm, professional telephone personality.
• Basic computer skills.
• Good math skills.
• Must be skilled in multi-tasking.
• Operations of cafe appliances and prep areas.
• Patient.

Qualifications

• Infrequent lifting (below 50 lbs.).
• Constant standing.
• Sitting at a desk for administrative tasks.
• Using a computer for member check-ins.
• Using a telephone.
• Food preparations in Smoothie Well.

Skills

• Excellent interpersonal communication skills.
• Ability to create a positive and productive environment for all members, guests, and teammates.

Benefits

N/A

Pay

N/A

Schedule

Variable Time Type Part time Scheduled Weekly Hours 10