Service Desk Personnel
nLeague · Nashville, TN · 3 mo ago
On-siteInformation TechnologyFull-time
On Site
Must be able to lift at least 50 pounds.
IT Call Center Experience
Preferred.
Call Volume
Able to handle call volume of up to 30 calls per day.
Customer Service Skills
Required.
Printer Administration and Troubleshooting
- Print Queue, and local Queues
- Active Directory Management
- Navigate Different OUs
- Look up attributes
- Reset passwords and unlock accounts
iOS Management, Support, and Deployment
- Set up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network Troubleshooting
- Internal vs external
- VPN
- LTE
- Wi-Fi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
- Remote support
ServiceNow Ticket Management
Ticket assignment.