Service Desk Specialist 1

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Service Desk Specialist in the Data Center Operations department. The Service Desk is the team that handles requests and issues from all Choice Hotels employees. Everything from simple password resets to providing access to applications and onboarding new employees. As a key member of our Service Desk team, you will be providing that first point of contact for employees who are having an issue with their laptop or application, fulfilling requests, and keeping the entire company productive.

Your Responsibilities

• Answer calls from employees needing help with various issues such as:
• Password reset
• Account Lockout
• Application Access
• Work tickets to fulfill requests such as:
• New employee onboarding
• Terminations
• Application Access
• Create and update documentation for the Service Desk

Your Experience, Skills & Competencies

• Superior customer service skills
• Experience with Active Directory and/or LDAP
• Demonstrated experience with troubleshooting hardware and applications
• Experience troubleshooting VPN issues
• Proficient in Microsoft Outlook, Excel, PowerPoint and Word
• Demonstrates key competencies to include Effective Communication, Ensures Accountability and Customer Focus
• Experience utilizing Artificial Intelligence (AI) tools to improve productivity, streamline workflows, and enhance day-to-day business processes.

This is a Team

This is an individual contributor role that will report to the Senior Manager, Data Center Operation. You will have 5 peer teammates and collaborate with cross functional departments on a regular basis.

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too. At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Cultural Values

Welcome and Respect Everyone
Be Bold
Be Quick
Listen
Be Curious
Show Integrity

Leadership Principles

• Act with Intention
• Lead with Authenticity
• Grow & Deliver