Service Desk OPS Pool (Summer 2026)

Department

The ITS Service Desk is the first point of contact for students, faculty, staff, and constituents of the University when associated with requesting and receiving support for technologies provided by ITS. This position helps ensure that ITS support and service requests are properly managed by ITS service providers and their staff.

Responsibilities

• Answer inbound calls, resolve basic IT issues using Case Management Guidelines.

Qualifications

• A High School Diploma or its equivalent.
• Prior Customer Service experience and Time Management Skills are preferred.
• Helpful skills include self-starter attitude, ability to follow instructions, ability to work in a structured work environment, exceptional customer service, and time management skills.

What is a typical day in this position?

• Answer inbound calls via a call center environment.
• Manage Cases to resolution.
• Be a team player.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

• This is an OPS/temporary job.
• The position may require completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.