Service Desk Field Technician- Colorado Springs

About the role

The Service Desk Field Technician serves as the frontline technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and II support, diagnosing and resolving hardware, software, and peripheral issues directly at the user's workspace or remotely. The candidate plays a crucial role in maintaining endpoint compliance, deploying new hardware and software assets, and ensuring that personnel have reliable, secure access to their required systems.

Responsibilities

• Provide Tier I and II technical support for hardware, software, and peripheral issues
• Diagnose and resolve technical problems at the user's workspace or remotely
• Maintain endpoint compliance across the organization
• Deploy new hardware and software assets
• Ensure reliable and secure access to required systems for all personnel