Service Desk Analyst Sacramento

About the role

Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production. Whether it’s commercializing the world’s first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, or delivering innovative crop protection and seed solutions, Nufarm is evolving with agriculture to drive value for customers.

As a Service Desk Analyst, you will be the first point of contact for IT support across the Americas region, delivering timely, professional, and high-quality technical assistance to users. You will play a key role in ensuring employees receive the technology support they need to remain productive, while helping create a positive and consistent experience with IT services. Working closely with regional support teams, IT service delivery professionals, and specialist technology groups, you will resolve incidents and service requests, maintain high-quality ticket records, and contribute to the continuous improvement of service desk operations.

Responsibilities

• Serve as the first point of contact for IT incidents and service requests across the Americas region.
• Troubleshoot and resolve technical issues at first contact whenever possible to minimize business disruption.
• Escalate complex incidents to local support teams or specialist groups, ensuring clear and accurate documentation.
• Maintain high-quality ticket records that support efficient resolution, reporting, and knowledge sharing.
• Deliver a consistent and positive user experience through effective communication and customer service.
• Monitor and manage requests in accordance with established service level agreements (SLAs).
• Collaborate with local support analysts, infrastructure teams, and service providers to resolve user issues.
• Contribute to continuous improvement initiatives that enhance service desk performance and user satisfaction.
• Support adoption of new technologies, tools, and processes that improve service delivery.
• Demonstrate Nufarm's RARE values through accountability, agility, respect, and empowerment.

Requirements

• Experience in a Service Desk, Help Desk, or First-Line IT Support role.
• Strong customer service and communication skills.
• Ability to effectively manage incidents and service requests in a structured environment.
• Experience working with IT Service Management (ITSM) tools and ticketing systems.
• Strong problem-solving and troubleshooting capabilities.
• Ability to prioritize work, manage competing demands, and meet service level targets.
• Experience supporting Microsoft 365 and endpoint technologies.
• Ability to communicate effectively with users at all levels of the organization.

Preferred Qualifications

• ITIL Foundation certification.
• Experience supporting Microsoft 365 environments.
• Endpoint support experience.
• Bilingual in English and Spanish.
• Ability to support and communicate with English- and Spanish-speaking employees, customers, or stakeholders.
• Familiarity with AI-enabled tools and their application within a service desk environment.

Benefits

At Nufarm, we believe in total compensation. In addition to base pay, this role may be eligible for additional forms of compensation and a comprehensive benefits package, which includes medical, financial, and other wellbeing benefits.

Pay

Our compensation structure is designed to reflect the cost of labor across various U.S. geographic markets. The base salary range for this position is $58,000 to $72,500 per year. Actual compensation will be determined based on a variety of factors, including market