Service Desk Analyst

About the Role

SunSource, a leading value-add industrial distribution company with 270+ locations and 4,000+ employees across North America, is seeking a Helpdesk Technician. This role involves providing technical support to a large organization, ensuring smooth operations across various systems and platforms.

Responsibilities

• Support 3,000 to 4,000 users as a Level 1 technician with some Level II experience.
• Manage Active Directory tasks: adding/deleting users, setting up new hire accounts, and de-provisioning.
• Administer Office 365: manage licenses, support Teams, One Drive, and SharePoint.
• Set up and troubleshoot printers, peripherals, hardware, and software.
• Handle 2-factor authentication, preferably with Okta.
• Configure and troubleshoot VPN and Wi-Fi connections.
• Manage service requests using ServiceDesk, preferably Jira.

Requirements

• 2 to 5 years of Helpdesk experience in large organizations.
• Steady job history with a minimum of 15 months of experience with one employer.
• Associate degree or equivalent.

Technical Skills

• Active Directory administration experience.
• Office 365 administration, including Teams, One Drive, and SharePoint.
• Experience with Print Server setup and troubleshooting.
• Hardware and software installation and troubleshooting.
• Knowledge of 2-factor authentication, preferably Okta.
• VPN and Wi-Fi setup and troubleshooting.
• Experience with ServiceDesk, preferably Jira.

Soft Skills

• Multitasking and working well under pressure.
• Team player with strong collaboration skills.

SunSource is an Equal Opportunity Employer, including disability and protected veteran status. We may use AI tools to support parts of the hiring process, but final decisions are made by humans.