Service Desk Analyst

About the role

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair.

Requirements

• 2 to 5 years of hands‑on experience working in a Helpdesk role supporting large organizations (3,000 to 4,000 users) as a Level 1 with some Level II experience.
• Associate degree or equivalent.
• Steady job history – minimum 15 months with a single employer.

Skills

Technical Skills

• Active Directory administration – adding/removing users and computers, password management, new hire account setup and de‑provisioning.
• Office 365 administration – working knowledge of Teams, OneDrive, SharePoint; assigning and recapturing licenses.
• Setting up and troubleshooting printers/peripherals; experience with print servers.
• Hardware installation and troubleshooting.
• Software installation.
• Two‑factor authentication (preferably Okta) – setup and password reset.
• VPN and Wi‑Fi configuration and troubleshooting.
• Service desk experience, preferably Jira – opening, modifying, and closing service requests.

Soft Skills

• Ability to multitask.
• Work well under pressure.
• Team player; able to work in a team environment.