Service Desk Analyst

About the role

Star Seven Six is a company dedicated to innovation, Star talent, and revolutionizing business and technology solutions. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s Application Development, Infrastructure Services, Security, Enterprise Service Management or Interactive Design, we’re all about finding solutions that advance your career aspirations. Our ongoing client relationships and our proven experienced leadership speak to our long-term collaborative partnerships. This gives our associates the opportunity to work with a large, diverse group of high-profile clients across a variety of industries. S76 provides a wide variety of challenging opportunities, ensuring our associates work in highly sought-after environments and with the latest innovations in technology. We start our relationship with a conversation about your career goals, and work hard to match you with the perfect opportunity. The world of IT is continuously changing, so we know the importance of keeping your skills sharp. Our culture supports continued growth through sponsorship of events, trainings, certifications and other online or structured learning opportunities. We’ll help you stay ahead of the curve.

Responsibilities

• Be an active listener that employs an empathetic approach to answering in-bound client phone calls
• Strong networking knowledge
• Document calls with high detail in an enterprise level ticketing system (ServiceNow)
• Visit client sites to install, configure computer equipment when needed
• Employ critical thinking to evaluate an issue, draw on experience to resolve complex problems
• Speak to and understand client needs for computer / server configuration
• React to monitoring alerts using our Remote management tracking software
• Diagnose and repair workstations, servers, networks, operating systems, printers and applications
• End User Mac support experience in troubleshooting hardware / software
• Follow a procurement process for hardware to be delivered to clients
• Create and maintain client environment documentation
• Work under