Service Desk Analyst

About the role

We are seeking a Service Desk Analyst to join a fast-paced enterprise support team. This is an excellent opportunity for someone with early-career IT support experience who wants to strengthen their technical skills while working in a collaborative, service-driven environment.

Responsibilities

• Provide responsive technical support to end users by phone and other support channels.
• Troubleshoot password resets, login problems, and account-access issues.
• Diagnose and resolve basic hardware and peripheral problems involving keyboards, mice, monitors, printers, and related equipment.
• Assist users with Windows-based troubleshooting and common desktop-support issues.
• Deliver professional, friendly, and efficient customer service while documenting and resolving technical concerns.
• Escalate more complex issues when appropriate.

Requirements

• At least 1 year of customer service, help desk, or technical support experience.
• Strong verbal communication and phone-support skills.
• Hands-on experience troubleshooting PCs and common peripherals.
• Familiarity with Windows environments and desktop technical support.
• Experience with Google Workspace, including Gmail, Docs, Sheets, and Slides.
• Working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Energetic, dependable, and service-oriented approach to supporting users.
• Ability to communicate technical information clearly to non-technical users.

Schedule

Various shifts are available Monday through Saturday, with schedules ranging between 5:00 AM and 9:00 PM.

Benefits

This is a great opportunity to build your IT support career, gain enterprise-level experience, and become part of a team focused on delivering an outstanding end-user experience.