Service Desk Analyst

Location: In-office in Charlotte, NC. Monday–Friday on-site presence required. Relocation plans must be in place; remote candidates will not be considered.

About the role

As a Service Desk Analyst, you'll be the front line of support for our O365/Azure environment and the first point of contact for employees across LendingTree. This role is the front door to our Infrastructure & Operations organization—no prior cloud administration experience required, just strong troubleshooting instincts and a genuine desire to learn. High performers are developed into Senior Service Desk Analyst roles and, based on demonstrated interest and skill, given the opportunity to move into other technical tracks across the organization.

Responsibilities

• Partner across LendingTree to identify, evaluate, and resolve issues within our O365/Azure environment.
• Function as a technical first point of contact for the ITOps org and the greater business on software, hardware, and general troubleshooting.
• Create and maintain internal technical documentation and contribute to the team knowledge base.
• Maintain, develop, and enforce request handling and escalation policies and procedures.
• Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Help develop and evolve processes to improve the effectiveness of internal systems and workflows through internal collaboration within the team.
• Assist with employee onboarding, offboarding, hardware procurement, and replacement.
• Work on a cross-functional team and, when applicable, shadow and learn from Cloud Admins, Cloud Engineers, DevOps engineers, etc.

Requirements

• 0–2 years of experience in Information Technology (help desk, campus IT, internship, or equivalent coursework/training welcome).
• Basic familiarity with O365 and a willingness to learn Azure/Entra administration on the job—we'll train you on our tools and environment.
• Must demonstrate proficiency in troubleshooting hardware and software issues (Windows 11, O365 apps, etc.).
• Demonstrated technical capability and aptitude in how you approach your work.
• Exceptional analytical ability, communication, documentation, and the ability to work effectively with employees.
• Willingness to learn new things, take on challenges, and not be afraid of making mistakes.
• Effective communication skills that suit a hybrid environment (active listening, asking questions, open to collaboration, managing up, etc.).

Nice to have

• A Bachelor's degree relating to Technology (not required).
• Experience in low-level scripting and automation with frameworks/languages such as PowerShell, Microsoft Flow, PowerApps, or Python.
• Experience procuring, configuring, and managing hardware in an enterprise environment.
• Experience working in a SOX-compliant environment.
• Experience working with O365 Endpoint Manager and Security Center.
• Certifications for Windows, Azure (AZ-900), ITIL Foundation, CompTIA A+/Security+, or anything applicable to the role—or willingness to pursue them within your first year.

About the company

LendingTree is a marketplace built to save you money—we don't make loans, we find them. We've been finding the best loans for Americans for more than 20 years. Our marketplace is the largest in the country and is filled with lenders you know and trust.

• Publicly traded company (TREE).
• We have welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
• We have built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.

Culture

We are a fast-paced company with an entrepreneurial outlook. We strive to be collaborative, ambitious, candid, and high-energy. In the Tech department, our culture is built around three main principles:

• Family first.
• Always give the benefit of the doubt (take the high road).
• Do it right the first time (whenever possible).

We welcome different perspectives and put an emphasis on being candid with one another.

Pay

The pay range for this position is $65,000–$80,000. Base pay offered may vary depending on job-related knowledge, skills, and experience. Incentive compensation includes variable compensation and an annual bonus.

Benefits

• Medical, dental, and vision insurance.
• 401(k) matching.