Service Desk Analyst
Infusive Solutions, Inc. · New York, NY · 1 mo ago
HybridInformation TechnologyFull-time
About the role
If you’re earlier in your IT career and looking for a place where you can build strong technical experience and continue to grow, this could be a really good opportunity. You’ll be joining the IT team at a large, sophisticated professional-services firm that continues to invest in technology and its people.
Responsibilities
This is a hands-on Help Desk role where a large part of your day will be spent supporting users over the phone, troubleshooting issues and making sure people get help quickly.
- Support around Office 365, VPN connectivity, Duo and a variety of law firm applications
- Receive training on firm-specific systems
Requirements
- Junior to mid-level experience
- Solid technical foundation
- Strong communication skills
- Genuine desire to learn
Schedule
- Day shift: approximately 9 AM to 5 PM
- Second shift: 4 PM to midnight
Work arrangement
The position is hybrid.
Career growth
The firm has a history of promoting from within, and if you’re good, curious and want to keep learning, there is a path to move beyond the Help Desk and into more technical areas of IT.