Service Desk Analyst

Position Overview

Global Data Consultants, LLC is currently seeking a Service Desk Specialist to join our team of innovative professionals. This is an entry level position with the flexibility to be a fully remote position within the state of Pennsylvania. This is a short term temporary role.

Responsibilities

• Take customer calls, and emails and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide callers through troubleshooting, navigating the company site, or using products or services.
• Collaborate with other call-center professionals to improve customer service.
• Accurately document all service calls within the prescribed call tracking mechanism.
• Support both technical and non-technical end users.
• Escalate advanced issues to the appropriate team member.

Minimum Qualifications

• Strong Customer Service Skills.
• Exceptional Interpersonal, verbal, and written communication skills.
• Great active listening skills.
• A patient and empathetic attitude.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Comfortable working in fast-paced environments.
• Phone skills, including familiarity with complex or multi-line phone systems.

Preferred Experience

• At least 1+ year of experience supporting desktops/laptops/printers in a production Support Center environment.
• Prior experience with ability to handle 30-40 service calls a day.
• Strong Customer Service experience.