Service Desk Analyst

Role: Service Desk Analyst • Type: 12 Months Contract to Start • Location: 190 Carondelet Plaza Suite 600, Clayton, MO 63105 • 5 Days Onsite

About the role

The Senior Onsite Support Engineer provides high-level technical support for end-user systems, audio/visual (A/V) technology, and executive personnel. This role ensures reliable IT operations across the organization, with a strong focus on delivering white-glove service to senior leaders and maintaining a seamless experience in conference rooms, meetings, and presentations. The ideal candidate combines advanced troubleshooting skills with excellent communication, professionalism, and discretion.

Responsibilities

• Executive & VIP Support – Provide dedicated, white-glove IT support to executives and senior staff, ensuring rapid response and minimal downtime; manage and support all executive workstations, mobile devices, and remote access configurations; coordinate with executive assistants to schedule and test A/V and teleconferencing systems before meetings; maintain the highest levels of professionalism, confidentiality, and attention to detail in all interactions.
• Audio/Visual (A/V) and Conference Technology – Support, configure, and troubleshoot conference room technologies, including Zoom Rooms, Teams Rooms, projectors, displays, video conferencing systems, microphones, and room scheduling devices; partner with facilities and vendors to maintain A/V hardware and ensure optimal functionality; provide on-site A/V support during executive meetings, town halls, and live events; implement best practices for meeting room setups, device management, and preventive maintenance.
• Desktop & End-User Support – Provide Tier 2/3 support for desktops, laptops, printers, mobile devices, and peripherals; install, configure, and maintain Windows and macOS systems, software, and user profiles; troubleshoot complex hardware and software issues; escalate when necessary; support enterprise collaboration tools such as Microsoft 365, Teams, Zoom, and other productivity suites; maintain asset inventory, system images, and deployment tools (e.g., Intune, SCCM, or JAMF).
• Operational & Project Support – Participate in IT infrastructure and end-user computing projects, including migrations, upgrades, and rollouts; contribute to documentation, knowledge base articles, and training materials; mentor junior support staff and help establish support standards and procedures.

Requirements

• 5+ years of hands-on desktop or end-user support experience in a corporate environment.
• Strong expertise with Windows 10/11, macOS, Office 365, and mobile device management (MDM) platforms.
• Proven experience supporting executive leadership and VIPs with professionalism and discretion.
• Advanced knowledge of A/V systems (Zoom Rooms, Microsoft Teams Rooms, Crestron, Logitech, Poly, etc.).
• Excellent troubleshooting, communication, and customer service skills.
• Ability to lift up to 40 lbs for equipment setups.
• May require occasional after-hours or weekend work for maintenance or executive events.
• Primarily on-site role with potential for hybrid flexibility depending on business needs.

Qualifications

• Preferred certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
• Experience with Intune, SCCM, JAMF, Active Directory, and Group Policy management.
• Familiarity with networking fundamentals (TCP/IP, Wi-Fi, VPN) and remote access tools.
• Previous experience in a fast-paced, executive-facing environment.

Skills

• Exceptional customer focus and interpersonal communication skills.
• Ability to work independently and under pressure in high‑visibility situations.
• Strong organizational and time management skills.
• Attention to detail with a proactive, problem‑solving mindset.
• Discretion and professionalism when handling sensitive or confidential matters.