Service Desk Analyst

AGG, an Am Law 200 firm with more than 200 attorneys with offices in Atlanta and Washington, D.C., is seeking a Service Desk Analyst, responsible for providing technical support to attorneys and business staff across the firm’s current and future office locations. This role delivers both remote and deskside support, resolves hardware and software issues, documents work thoroughly in the firm’s ITSM platform, and helps ensure a high level of service for a professional legal user base. The analyst plays a critical role in managing the escalation process for support issues. In addition, the position will have significant exposure to high-level partners at the firm with critical issues. For a full job description and to apply, please click here.