Service Department Scheduler

Benefits

• BCBS/BCN Medical (PPO and HMO plans offered)
• Company Sponsored Health Savings Account (HSA) Available
• Dental and Vision Coverage
• Life and AD&D Insurance
• Short Term Disability Insurance
• Aflac
• 401K with Company Match
• Paid Vacation
• Paid GM Training (where applicable)
• Closed Sundays
• Professional Sporting Events Company Raffles
• Company Apparel Program
• Holiday and Monthly Birthday Celebrations
• Upward potential, Gate Way to the Dealership
• State of the Art Business Development Center

Responsibilities

• Answer customer calls and establish follows-up with service or appointments
• Respond quickly to internet and phone inquiries with customers
• Aid customers with scheduling appointments for vehicle service
• Help pull and purify manifest lists and update customer database information
• Participate in team and process development sessions – keeping positive relationships with teammates, service teams and dealership management
• Utilize CRM and DMS dealership systems
• Be available to respond to email inquiries promptly in a professional, well-spoken manner
• Aid customers in appropriate vehicle selection & service issues

Qualifications

• Strong computer, (Microsoft Excel, Google Sheets), verbal and written communication skills
• Proficient with Microsoft Excel, Google docs, etc.
• Able to multitask
• At least one previous role based in customer service experience (preferred)
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Time management and prioritization skills
• The ability to multi-task while being detailed oriented
• Self-motivated and goal oriented