Service Delivery Technician - Yuba City, CA

About the role

The Service Delivery Technician - Site Surveys position is critical in supporting the planning and execution of service installations, infrastructure deployments, and network upgrades. This role involves conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to gather accurate, site-specific data.

Responsibilities

• Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility.
• Audit site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points.
• Determine availability and suitability of power sources and structural pathways for equipment installation.
• Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling.
• Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes.
• Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams.
• Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary.
• Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions.
• Aid in obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts.
• Assist with fiber installation, conduit pathway setup, handhole creation, and termination enclosure installation.
• Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards.
• Support initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-survey.
• Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition.
• Document and upload field data using mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms.
• Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency.
• Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations.
• Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance.
• Provide field-based insights to support continuous improvement in survey practices and service workflows.
• Ensure vehicle/equipment pre-op/post-op maintenance to be prepared to perform required duties.
• Maintain a clean driving record as defined by the current fleet insurance underwriter.
• Travel to various work sites, including overnight stays, and work overtime, weekends, holidays, or off-hours as necessary.
• Adhere to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environment.
• Report, document, and participate in investigations when needed regarding safety concerns, incidents, or near-misses.

Requirements

• Eligibility for US Employment without sponsorship.
• Minimum of 18 years of age.
• High School Diploma or GED or equivalent combination of education and experience is preferred.
• A valid driver's license, subject to successful verification through a DMV check, is mandatory.
• 1-3 years of experience in field service, site surveying, or telecommunications infrastructure.
• Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations.
• Strong understanding of structured cabling, fiber optic systems, power distribution, and network equipment.
• Proficient in the use of digital survey tools, mobile applications, and documentation platforms.
• Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts.
• Ability to work independently with minimal supervision and manage time effectively across multiple job sites.
• Comfortable working in outdoor environments, confined spaces, and at heights, as required.
• Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary.
• Experience with CAD, GIS, or mapping software is preferred.
• Working knowledge of local building codes and permitting processes.
• OSHA or other relevant safety certifications strongly preferred.
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication.
• Bilingual communication skills are considered a plus, particularly when serving diverse communities.

Qualifications and Experience

• Eligibility for US Employment without sponsorship.
• Minimum of 18 years of age.
• High School Diploma or GED or equivalent combination of education and experience is preferred.
• A valid driver's license, subject to successful verification through a DMV check, is mandatory.
• 1-3 years of experience in field service, site surveying, or telecommunications infrastructure.
• Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations.
• Strong understanding of structured cabling, fiber optic systems, power distribution, and network equipment.
• Proficient in the use of digital survey tools, mobile applications, and documentation platforms.
• Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts.
• Ability to work independently with minimal supervision and manage time effectively across multiple job sites.
• Comfortable working in outdoor environments, confined spaces, and at heights, as required.
• Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary.
• Experience with CAD, GIS, or mapping software is preferred.
• Working knowledge of local building codes and permitting processes.
• OSHA or other relevant safety certifications strongly preferred.
• The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication.
• Bilingual communication skills are considered a plus, particularly when serving diverse communities.

Benefits

• 100% company-paid medical and dental benefits starting the 1st of the month following your start date.
• Paid birthdays.
• 11 paid holidays.
• PTO (vacation, sick).
• 401k matching (4%).
• Free fiber internet service for all employees living in our service area.

Pay

$22-$27 per hour.

Schedule

May be required to work overtime, weekends, holidays, or off-hours as necessary.