Service Delivery Technician I

What You Will Do

• Answers and records calls, e-mails, and alerts from monitoring platforms.
• Solves client issues, opens and takes ownership of problems, and opens changes.
• Fulfills non-complex IT tasks and facility requests.
• Assembles, orders, and prepares goods for shipment.
• Records shipment data, including weight, charges, and space availability.
• Loads and unloads trucks.
• Receives and unpacks materials and supplies.
• Manages the internal transport of materials.
• Completes shipping and receiving reports.
• Maintains and monitors e-mail queue and logs all emails within the ticketing system.
• Follows up on open tickets within designated time frames.
• Affords supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
• Troubleshoots issues related to the critical infrastructure using test equipment.
• Performs related services including, but not limited to, janitorial, inventory, and internal department tasks.
• Escorts clients' customers and visitors in CyrusOne facilities.
• Racks/unracks equipment as per customer instructions.
• Rotates tapes/exchanges tapes.

What We Are Looking For

• Demonstrated desire to provide the highest levels of customer service.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem-solving, decision-making skills.
• Strong PC skills including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Knowledge of ticketing system is a plus.
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricanes.
• Willingness to work on-call rotation.

Experience/Skills

• 0-1 years customer service experience in a technology company.
• 2 years technical experience in a customer-centric company.

Education

• Minimum education requirement of High School diploma or GED equivalent.
• College degree preferred but will consider applicants with equivalent work-related experience.

Work Environment And Physical Demands

• May involve lifting of equipment and supplies (up to 50 pounds).
• Considerable walking, bending, and standing.
• Must be able to accomplish all physical requirements and activities applicable to the role.

Why Join Us?

• Be part of the rapidly growing data center industry powering the world's digital infrastructure.
• Collaborative environment focused on commitment, accountability, respect, and excellence.
• Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program.
• Competitive pay, performance bonus, 401(k) retirement plan with company match.
• Generous paid time off and holidays.

CyrusOne is an equal opportunity employer.

We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.