Service Delivery Technical Project Manager

Responsibilities

• On site leadership presence, with expectation of travel up to 50% of time to be present on location
• Project Manage a portfolio of large scale, multi-phase projects
• Deliver projects on time, on budget, and in compliance with DataBank engineering design & standards
• Provide excellent customer experience
• Performance manage 3rd party vendors and contractors to project expectations, timelines, and budget
• Proactively and consistently assess project risks and develop relevant mitigation strategies
• Own issues associated with projects and drive resolution to assure success
• Assure all systems of record are updated accurately and timely, and complete required administrative activity that allows for successful budget management, project completion, and revenue realization
• Schedule and lead status calls for customers and internal stakeholders
• Actively contribute to customer solution design conversations
• Serve as team representative on cross functional calls related to project activity

Qualifications and Skills

• Fundamental project management skills, including the ability to define custom project plans for complex or cross-functional efforts, create and regularly update status reports, effectively lead recurring project calls, track & manage deliverables/risks/issues, track & manage non-recurring cost budget and finances, achieve operational results through leadership/influence/ownership, and accurately maintain systems of record
• PMP preferred but not required
• Ability to manage a portfolio of projects
• Excellent written and verbal communication
• Mastery of all relevant details regarding the deployment of customer fit out solutions related to space, power, network connectivity, physical security, and containment
• Clear experience with the deployment of Data Center Critical Infrastructure, particularly power and cooling fundamentals
• Experience with both greenfield new build construction and expansion projects
• Experience managing large scale data center projects (>50 MW)
• Demonstrated ability to manage financial details for projects of significant scale, including experience with common tools such as Procure (or similar software tools)
• Demonstrated ability to successfully manage 3rd party contractors and vendors (including working experience with construction management software like Procore, or similar tools)
• Bachelor’s degree in engineering or construction management preferred
• Minimum 5 years relevant Data Center industry experience
• Operational Fundamentals (Ability to drive performance, govern process compliance, hold people accountable, develop, and analyze KPIs, and achieve results)
• Relationship management and development
• Active listening skills
• Ability to manage through change well, adapting as needed
• Cross functional collaboration and teamwork
• Ability to address conflict promptly and diplomatically
• Ability to make informed, responsible decisions while considering team input
• Owner mentality (willing to commit, take responsibility, then be accountable for result)
• Familiarity with common software including, but not limited to MS Office suite, particularly Excel, and AI tools such as Claud