Service & Delivery Tech I

About the role

As a Service & Delivery Technician I, you will support our stores throughout Seattle, Washington, and the surrounding area. There will be times when you will need to support stores further, which may require overnight stays. In this role, you will assist with quarterly IT deployments and store remodels, including updating and reinstalling IT components. Travel is required to stores in the greater Puget Sound area, with occasional travel to Eastern Washington & Alaska based on business needs.

Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
• Installation of new hardware and software components, such as desktops, iPads, servers, UPS battery backups, self-checkouts, printers, scanner scales, counter scales, and network equipment.
• Maintain equipment inventory controls and policies.
• Travel to store locations for installations, at times requiring overnight stays.
• Installation schedules can vary by deployment, including some which occur overnight.

Requirements

• High school graduate; AA/AS/BA/BS degree preferred, or 1+ year's technical/training/hardware certifications preferred.
• 1+ years’ retail business experience preferred.
• 1+ years’ experience with retail store systems, technology systems, and hardware preferred.
• 1+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service, and problem-solving skills with the ability to gather important information to resolve issues.
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Self-checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment, including some twisting and turning with equipment installs.
• Must be able to climb stairs/ladder as needed.
• Must have a good, safe driving record and a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts, including days, evenings, and overnights. This role is primarily scheduled Monday–Friday, however, at times Sunday evenings may be required.
• Strong sense of urgency, business ethics, dependability, and follow-through.

Benefits

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we continually enhance our digital and product offerings, making it easy for customers to get what they need, wherever they are.