Service Delivery Specialist

About the Role

The Service Delivery Specialist is responsible for executing B2B service deliveries for public-sector and regulated customers, ensuring strict adherence to governance and compliance requirements, and executing standardized B2B service deliveries for Small and Medium Business customers. This role manages the deployment and activation of T-Mobile telecommunications products and services, maintaining accurate documentation and operational discipline throughout the process. By identifying and escalating delivery or compliance issues, the specialist helps safeguard service quality and regulatory alignment. Coordination with Operations, Network, Engineering, Security, and Compliance teams ensures smooth and compliant service transitions. Through disciplined execution and process adherence, this role supports T-Mobile's reputation for reliability and trust in regulated environments.

Responsibilities

• Manages the deployment and activation of telecommunications products and services for public-sector and regulated customers, as well as Small and Medium Business customers, ensuring timely and accurate execution.
• Ensures strict adherence to governance and compliance requirements throughout all service delivery activities.
• Maintains accurate documentation and operational discipline during service delivery processes.
• Coordinates with Operations, Network, Engineering, Security, and Compliance teams to facilitate smooth and compliant service transitions.
• Identifies and escalates delivery or compliance issues to safeguard service quality and regulatory alignment.
• Supports continuous improvement by recommending process enhancements to optimize service reliability in regulated environments.
• Monitors service delivery performance metrics to ensure alignment with organizational standards and customer expectations.

Requirements

• 0-3 years' experience in managing B2B service delivery projects for public-sector or regulated customers with strict compliance and governance requirements (Required)
• 0-3 years' experience in coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance to ensure smooth service deployment and activation (Required)
• 0-3 years' experience in maintaining accurate documentation and operational discipline in telecommunications or technology service environments (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Qualifications

Associate's Degree in Information Technology, Telecommunications, or a Related Field (Preferred)

Bachelor's Degree in Information Technology, Telecommunications, or a Related Field (Preferred)

Knowledge, Skills, and Abilities

• Regulatory Compliance: Comprehensive understanding of governance and compliance requirements for public-sector and regulated customers, including documentation and reporting standards. (Required)
• Telecommunications: Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments. (Required)
• Attention to Detail: Ability to maintain accurate documentation and ensure operational discipline throughout service delivery and activation processes. (Required)
• Cross-Functional Relationships: Skill in coordinating and collaborating with Operations, Network, Engineering, Security, and Compliance teams to ensure smooth and compliant service transitions. (Required)
• Problem Solving: Ability to identify, escalate, and resolve delivery or compliance issues to safeguard service quality and regulatory alignment. (Required)
• Process Improvement: Proficiency in executing and adhering to established service delivery processes and protocols. (Required)
• Communication: Strong verbal and written communication skills for interfacing with internal teams and external stakeholders, including public-sector clients. (Required)
• Organization: Capability to manage multiple deployments and activations simultaneously while maintaining operational discipline. (Required)
• Customer Service: Ability to deliver a positive customer experience and uphold T-Mobile's reputation for reliability and trust in regulated environments. (Required)

Pay

• Total Target Cash Earnings Opportunity: $58,190 - $104,830
• National Base Pay Range: $52,900 - $95,300

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Annual employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs
• Access to free, year-round money coaches