Service Delivery Specialist
About the role
GoHiya is looking for a Service Delivery Specialist who can bring disciplined follow-through to workflow control across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. In practice, the role is service delivery specialized execution within contact center operations, with decisions grounded in current records rather than memory or guesswork.
The role is working well when workflow control becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates. For GoHiya, that result is measured through service delivery specialized execution within contact center operations.
Responsibilities
- Track the Service Delivery Specialist workflow by helping the team document process issues that repeatedly slow execution.
- Own the Service Delivery Specialist workflow by helping the team keep recurring work organized by owner and status.
- Coordinate the Service Delivery Specialist workflow by helping the team check incoming requests for completeness.
- Review the Service Delivery Specialist workflow by helping the team route work to the correct next step.
- Maintain the Service Delivery Specialist workflow by helping the team track unresolved exceptions through closure.
Success Profile
- Use Service Delivery Specialist Documentation and Execution confidently when carrying out service delivery specialized execution within contact center operations.
- Apply Process Improvement without losing track of exceptions, owners, or deadlines tied to service delivery specialized execution within contact center operations.
- Document Follow-Up decisions clearly enough that another teammate can follow the reasoning behind service delivery specialized execution within contact center operations.
- Use sound judgment around Project Support, especially when service delivery specialized execution within contact center operations requires escalation instead of assumption.
Position Details
Full-time, associate level role. 100% remote within the United States.
Pay
Base salary: $42,000–$62,000 per year.