Service Delivery Project Manager

Company Overview

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables exciting technologies such as AI and IoT. Join us to deliver material innovation that changes the world.

What We Offer

Salary: $88,000 – $121,000

Location(s): Albany, NY; Austin, TX; Beaverton, OR; Buffalo, NY; Chandler, AZ; Gloucester, MA; Hillsboro, OR; Phoenix, AZ; Portland, OR

You’ll benefit from a supportive work culture that encourages learning, development, and career growth while tackling challenging, innovative solutions for our customers. We provide programs and support that promote personal and professional wellbeing, both at work and at home.

General Profile

The role requires in‑depth knowledge and experience, use of best practices, and the ability to solve complex problems by applying new perspectives to existing solutions. The incumbent works independently with minimal guidance and serves as a resource for less‑experienced colleagues.

Key Responsibilities

• Assist in developing, managing, and driving implementation of the Service Delivery Strategy, a multi‑year organizational change program.
• Project‑manage Service Delivery implementation, ensuring all elements are delivered on time and to a high standard.
• Maintain oversight of all initiatives within the Service Delivery program and continuously prioritize project implementation.
• Establish and maintain up‑to‑date project management documentation.
• Coordinate the Service Delivery project delivery team, convening regular meetings and providing guidance.
• Collaborate with change‑initiative owners to plan, develop, deliver, and embed change as outlined in the program.
• Build strong, trusting relationships with key stakeholders, especially project delivery staff.
• Partner with internal communications to deliver effective communication of the Service Delivery strategy.
• Engage stakeholders at all organizational levels, ensuring staff and wider stakeholders can inform and shape implementation.
• Review progress regularly, monitor impact against targets, and provide progress reports to senior stakeholders.
• Maintain oversight of project risks and escalate as needed.
• Align Service Delivery implementation with other change programs and manage interdependencies.
• Provide project management support and expertise to other People and Change projects as capacity allows.
• Define specific project and program objectives, complete preliminary activities (outcomes, milestones, viability studies, resource planning) to enable effective later stages.
• Ensure projects meet predetermined requirements, focusing on specifications, costs, resource utilization, and timeliness.
• Document all phases of project, program, and process development and disseminate required information to functional areas.
• Ensure compliance with company policies regarding engineering/lab notebooks, patents, confidentiality, and safety.
• Utilize material and financial resources efficiently and work with staff to maximize productivity.

Other Requirements

• Standing for extended periods, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, and lifting.
• Ability to distinguish between colors.
• Ability to work in noisy environments.
• Use of hand and power tools.
• Potential clean‑room work requiring appropriate Personal Protective Equipment (coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, face shields).

Functional Knowledge

• Conceptual and practical expertise in own discipline.
• Basic knowledge of related disciplines.

Business Expertise

• Knowledge of best practices within area of ownership.
• Awareness of competition and market differentiators.

Leadership

• Acts as a resource for less‑experienced colleagues.
• May lead small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems by applying new perspectives to existing solutions.
• Exercises judgment based on analysis of multiple information sources.

Impact

• Influences a range of customer, operational, project, or service activities within own team and related teams.
• Works within broad guidelines and policies.

Interpersonal Skills

• Communicates difficult or sensitive information effectively.
• Works to build consensus.

Education

Bachelor’s Degree.

Experience

4 – 7 years.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the time
• Relocation Eligible: Yes