Service Delivery Coordinator - Remote - CA Only

Who We Are

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact

The Service Delivery Coordinator is responsible for managing the end-to-end delivery of Race Communications' fiber-based services for MDU, ICB (Individual case basis) and Business. This role acts as the central point of coordination between Sales, Engineering, Construction, Provisioning, Network Operations and customers to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs. The Service Delivery Coordinator must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs. This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours.

Requirements & Qualifications

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• High school diploma or equivalent required
• Associates degree (A.A.) or equivalent combination of education and experience is preferred
• 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required
• Strong understanding of fiber service delivery workflows, including construction and provisioning required
• Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments required
• Proficiency with CRM and ticketing systems (Salesforce or similar preferred)
• Experience supporting ICB / channel partner models preferred
• Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred
• Familiarity with permitting, construction timelines, and right-of-way considerations preferred
• Experience coordinating field operations and service turn-ups preferred
• Understanding of SLAs and enterprise service delivery expectations preferred
• Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs

Essential Duties and Responsibilities

• Service Delivery Management
• Manage the full-service delivery lifecycle for Race Communications' fiber products, from order acceptance through service activation and handoff to support
• Validate orders for technical accuracy, serviceability, and construction requirements
• Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn-up
• Ensure delivery timelines meet contracted intervals and customer expectations
• ICB & Business Customer Coordination
• Serve as the primary service delivery contact for ICB partners and direct Business customers
• Provide clear and consistent status updates throughout the delivery process
• Coordinate delivery activities with channel partners while maintaining Race Communications' standards and timelines
• Support escalations and resolve issues impacting service delivery
• Vendor & Construction Coordination
• Work with third-party contractors, construction vendors, and local agencies as needed
• Track construction progress, vendor deliverables, and completion milestones
• Ensure vendor work aligns with Race Communications' quality and safety standards
• Systems, Documentation & Reporting
• Maintain accurate service delivery records in CRM, order management, and ticketing systems
• Document timelines, dependencies, customer communications, and delivery notes
• Support service delivery reporting, metrics, and continuous improvement initiatives
• Customer Experience & Handoff
• Set realistic expectations with customers and partners throughout the delivery lifecycle
• Ensure a smooth transition from service delivery to ongoing support and account management
• Contribute to a positive customer experience by owning delivery outcomes and follow-through

Benefits

• 100% company-paid medical and dental insurance (starting the 1st of the month following your start date)
• PTO (vacation, sick)
• 11 paid holidays
• paid birthdays
• 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

Call to Action

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.