Service Delivery Associate (Lockbox)

About the role

We have an excellent opportunity for an experienced Lockbox Processing Clerk to join our team in Pittsburgh PA. This full-time position is ideal for someone with 1+ years of relevant experience looking for a stable place to work, learn, and develop. We are a cross-functional team looking for someone eager to make a lasting contribution!

Responsibilities

• Opening, sorting, and scanning incoming mail according to predefined procedures.
• Operating scanning equipment to capture images of checks, payment coupons, and other documents.
• Performing quality checks to ensure all items are processed correctly.
• Maintaining confidentiality and security of all processed information.
• Maintaining meeting or exceeding production and quality standards set by the company.

Requirements

• Strong attention to detail and accuracy.
• The capability to work both independently and in a team setting successfully.
• The capability to use/learn technology such as: document scanning devices and basic computer operations.
• Ability to handle physical duties associated with the job, such as lifting and moving mail trays and packages up to 25 pounds.
• An ability to be bright, articulate, and neat in appearance.
• Excellent communication skills, both written and verbal.

Qualifications

• A high school diploma or equivalent.
• Additional education or training in a related field is a plus.
• Previous experience in a lockbox or payment processing environment is preferred.

Skills

• Attention to detail.
• Technology proficiency (document scanning devices and basic computer operations).
• Physical stamina (lifting and moving mail trays and packages up to 25 pounds).
• Communication skills (written and verbal).

Benefits

• Paid time off.
• Paid holidays.
• Medical, dental, vision, and legal insurance.
• Transit program.
• Referral bonuses.
• Pet discounts.
• EAP.
• Education discounts.
• 401K with company match.

Pay

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. The pay range is $20 - $20 USD.

Schedule

Typically, Sunday, Monday, Thursday, Friday, Saturday. 7 AM-4:30 PM

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.