Service Coordinator/Waiver Support Staff (Rochester )

Duties

• Maintain files that are current and compliant with the CDR and State-regulating agency.
• Ensure all Incident Reporting requirements are followed.
• Meet all documentation timelines and maintain quality of services.
• Participate in trainings at the discretion of the Supervisor and strive for professional development.
• Review program updates as administered, and learn and implement all changes, regulatory and otherwise.
• Develop and revise the participants' service plans in conjunction with the service provider they choose to receive services from.
• Link the participants with an appropriate service provider who can assist them in implementing the appropriate portion of their service plan.
• Assist the participant in securing a community residency that meets their individual welfare and safety needs.
• Review the outcomes of the participants' service plan and advocate for the needs and changes in the services as necessary in combination with the participants' needs and desired outcomes.
• Schedule and lead participant team meetings.
• Attend appointments and meetings as necessary.
• Maintain communication with participant service providers and families.
• Attend all assigned trainings.
• Conduct monthly face to face visits with assigned case load participants.
• Assist with mailings, faxing, follow up calls to facilities and providers to obtain necessary documentation to maintain services, aid in investigatory procedures, and determine service needs.
• Aid in reviewing service plans and individual's charts to ensure they are audit ready.
• Other duties as assigned or required.

Qualifications

• Preferred: Bachelor's degree in Human Services and two (2) years' case management experience, or graduate degree in Human Services plus one year case management experience providing service coordination.
• Associates degree and (3) years' case management experience.
• Combination of education and experience will be considered.
• Possess a basic knowledge and understanding of public welfare, Social Security benefits and entitlements.
• General knowledge and understanding of developmental disabilities, physical disabilities, traumatic brain injury, geriatrics, and mental illness.
• Have knowledge and understanding of the challenges facing individuals who have developmental, physical, and cognitive disabilities, and seniors who choose to live independently in the community.
• Understanding of Independent Living philosophy.
• Basic knowledge of the Americans with Disabilities Act, and a desire to learn more about the public laws that uphold the civil rights of disabled individuals.
• Some knowledge of community services available to the citizens of the community.