Service Coordinator - Pressure Protection

Responsibilities

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Tasks will include RFQ’s, factory support, delivery expediting.
• Research and identify necessary repair parts based off of past histories.
• Ensure that inside efforts are aligned with the production team.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Work closely with and support the JHC product principals when required to do so.
• Attend and participate in required trainings.
• Participate in the after hour and weekend ‘On-Call’ rotation.
• Procure product and product information for customers.
• Be a team player, and work well as a group.
• Accurately complete quotes, order entry, and purchase orders.
• Avoid building and cultivating solid relationships.

Qualifications

• Regular and predictable attendance is essential for this position.