Service Coordinator, Neurology

Work Location: Orange, California
Work Shift: Day – 08hrs

About the role

The Service Coordinator serves as a primary point of responsibility, accountability and activities related to customer service and governance of quality in the Specialty Clinics.

Pay

Pay Range Minimum $25.46
Midpoint $33.73
Maximum $42.01
Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Responsibilities

• Relate and communicate positively, effectively, and professionally with others.
• Work calmly and respond courteously when under pressure.
• Use critical thinking and crisis intervention skills.
• Multi-task and work efficiently and effectively in an environment subject to numerous interruptions (e.g., multiple demands, inquiries, special projects requiring critical deadlines).
• Use computer and software programs necessary to the position (e.g., Microsoft Word, Excel, PowerPoint).
• Set goals and judge results in accordance with the highest standards and respect.
• Advance care through development of new ideas and technology.
• Promote teamwork to achieve CHOC's mission and understand and exceed customer expectations.
• Effectively solve complex patient care and organizational problems.
• Role model positive and professional behavior.

Requirements

• Minimum two (2) years of experience in a clinic or acute care setting.
• Preferred: Two (2) years of experience in data collection.
• Preferred: Two (2) years of experience in customer service.
• High School Diploma/GED or equivalent (required).
• Preferred: Bachelor's Degree.

Work Environment

Functional Demand: Light - Moderate energy level

• Lift and carry 25-35 lbs.
• Push/pull 50-100 lbs. (e.g., empty bed, stretcher).

Physical Activity Requirements

• Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl, Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation
• Lifting (Floor to waist level) - Occasional 0-35%
• Lifting (Waist level and above) - Occasional 0-35%

Sensory & Environmental Requirements

• Sensory: Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision
• Environment: Airborne Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particulate Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations