Medical Service Coordinator

Overview

Join Our Team at Maryland Oncology Hematology! We’re looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you’re dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collections, proofs for completeness, and files patient forms.
• Updates patient demographic and insurance information in the system.
• Collections co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, route questions to appropriate personnel, and takes accurate and thorough messages.
• Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning patient appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes notes in patient chart.
• Maintains lobby area in a neat and orderly manner.
• Maintains supply of necessary forms and appropriate office supplies required for daily activities.
• Escorts patients to and from exam rooms, physician offices, and treatment rooms as appropriate.
• Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes.
• Obtains all necessary patient records as required by physician prior to treatment or procedures.
• Prepares and stocks exam/treatment rooms and orders supplies as needed.
• Aids physicians with exams and procedures as directed.
• Administers subcutaneous and intramuscular injections, subject to physician direction and to all applicable state or local regulations.
• Maintains all exam/treatment room disinfection protocols.
• Answers patient telephone calls for referral to physician or nurse/pharmacist.
• Phones in prescriptions and makes other patient calls as directed by physicians and RN.
• Informs physician of patient reschedules and no shows.
• Performs other administrative duties, i.e., typing, filing faxing, chart preparation, reception, etc., as requested by supervisor or physician.

Qualifications

• High school diploma or equivalent required.
• Certificate of graduation from an accredited program for Medical Assistants preferred.
• This is an entry-level position with experience as a medical assistant or nursing assistant preferred.
• Current Basic Cardiac Life Support (BCLS) certification preferred.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Consistently Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Consistently Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Consistently Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services.
• Physical Demands: Full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
• Work Environment: Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment may occur.