Service Coordinator Mentor

About Us

The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million. The Harris Center offers a full continuum of services at 80 different sites across Harris County, delivered in more than 40 different languages as well as sign language, to meet the needs of one of the largest and most diverse communities in the nation. With over 2,500 employees, The Harris Center is committed to transforming the lives of people with behavioral health and IDD needs.

About the Role

The Service Coordinator Mentor is responsible for mentoring service coordinators in performing service coordination functions and activities under the general direction of the Program Director. This role involves moderate to extensive travel to consumer homes and requires flexible scheduling.

Responsibilities

• Orients service coordinators with specific service coordination job functions and activities on an ongoing basis.
• Assists service coordinators with solving work-related and other problems that interfere with their ability to provide effective and efficient services.
• Provides ongoing mentorship and support training sessions, both in the field and in the office, as needed for each service coordinator.
• Develops and updates mentorship training manuals that service coordinators will use as a guide.
• Assists with the time management and organization skills of each service coordinator to ensure they meet their benchmarks.
• Provides documentation of mentorship training on a weekly basis to the Program Director.
• Communicates feedback to the Program Director regarding the status of progress or concerns identified for each service coordinator.
• Complies with all safety, health, and training requirements.
• Performs all other duties as assigned.

Requirements

• Bachelor’s degree (B.A.) from a four-year accredited college or university with a major in a social, behavioral, or human service field, including but not limited to: psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.
• OR Bachelor’s degree (B.A.) from a four-year accredited college or university with a minimum of two (2) years full-time experience in the human services field OR two (2) years experience working with persons with Intellectual and Developmental Disabilities.
• Minimum of two (2) years Service Coordination experience preferred.
• Must maintain a valid Texas Driver's License and be insurable under Agency policy.
• Must have reliable transportation.

Skills

• Understanding of Intellectual and Developmental Disabilities and the aspects of the condition as it relates to the population served.
• Effective written, verbal communication, and organizational skills.
• Ability to motivate, train, and coach others.
• Ability to work autonomously in a fast-paced environment.
• Effectively communicates and works with staff, consumers, family members, visitors, and other employees in a manner that demonstrates knowledge of cultural diversity.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM, allowing for flexible scheduling.

Work Environment

• Field-based role with occasional touchpoints at the Southwest location (9401 Southwest Freeway, Houston, TX).
• Significant travel to consumer homes, offering the opportunity to work with diverse individuals in their own environments.
• May encounter challenging situations or uncooperative individuals, providing opportunities for growth and skill refinement in managing a broad spectrum of behaviors.

Benefits

• Competitive salary.
• Robust retirement plan with generous company matching.
• Prior service credit for accelerated Paid Time Off accrual.
• Cell Phone Discounts.
• Exclusive entertainment deals through Tickets at Work.
• Free Headspace subscription for mental wellness.
• Employee Assistance Program for overall well-being.
• Student loan forgiveness programs for qualifying employees.