Service Coordinator - Little Creek

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high‑quality homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement.

About Liberty Military Housing

Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package.

Benefits

• Platinum‑Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) – become an employee owner with retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off, including vacation, sick time, and 11 paid holidays
• Wellness Benefits, including free gym access and additional wellness programs
• Quarterly & Monthly Bonus Incentives
• Career Growth Opportunities with immersive, hands‑on training
• Life and AD&D Insurance

Responsibilities

• Schedule and conduct home inspections related to the move‑in/move‑out process, including pre‑move‑in, pre‑move‑out, and final inspections.
• Assist with ordering and scheduling vendor services.
• Maintain and monitor make‑ready boards to ensure work is accurately distributed and meets completion timelines.
• Work with the maintenance team to assign, schedule, and complete service requests in a timely manner.
• Provide residents with any charges related to move‑out/final inspection results.
• Create purchase orders for all vendor maintenance services and products (e.g., paint, flooring).
• Generate work orders for make‑readies and other maintenance service requests.
• Assist with closing work orders/tickets once work is completed.
• Schedule and monitor water intrusion issues, including resident communication, follow‑up, and 3‑day notices.
• Conduct resident follow‑ups after services are rendered/completed.
• Promote positive resident relations by responding to concerns and requests promptly to ensure satisfaction.
• Address and follow up on customer service concerns from Satisfacts surveys.
• Maintain systems and logs (Keytrak, pest control, vendor/product logs, etc.).
• Perform various administrative and computer tasks, including email communications and data entry into software systems (Payscan, Yardi, and other company‑related systems).
• Distribute correspondence/notices (3‑day notices, move‑out charges, water intrusion notices, and other resident notices related to maintenance services).
• Participate in property walks/inspections of grounds, common areas, parking lots, community rooms, make‑readies, and quality control to ensure community standards are met.
• Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

• 1–2 years’ experience in residential property management or a customer service role (preferred).
• Prior work with vendors or ordering services (appliances, plumbing, electrical) (preferred).
• Proficiency with personal computer skills, internet search, email correspondence, math, and Microsoft Office (Word, Excel) and familiarity with software such as Yardi and Payscan (preferred).
• Effective communication and interaction with customers, vendors, management, and co‑workers.
• Strong service and interpersonal skills.
• Ability to work in a fast‑paced environment, multitask, prioritize, and complete assigned duties.
• Positive and professional demeanor in all interactions.
• Valid driver’s license and ability to operate a company or personal vehicle or electrical cart.
• Flexibility to work a schedule that may include weekends, off‑hours, and emergencies.
• Knowledge of OSHA laws and regulations.
• Willingness to travel to other regional locations for work, training, meetings, and other activities.
• Ability to meet performance standards and comply with company policies, rules, and procedures.

Pay

Pay Range: $22.50 – $27.00 Hourly