Service Coordinator II - Energy Systems - Marlborough, MA

About the role

This position is responsible for creating jobs, answering incoming service calls, tracking jobs and completions, invoicing, contract setup, and managing overall administrative workflow for the Service Department. The role involves electronic management of service jobs using company business systems and supporting other personnel as needed. The Service Coordinator II reports to one of the service operations managers.

Responsibilities

• Create jobs, answer incoming phone calls, and assist with scheduling technicians
• Schedule preventative maintenance and repairs with customers
• Use specific customer portals as needed to manage all open work orders
• Track open jobs and ensure completion
• Invoice completed jobs accordingly
• Process new contracts and renewals in the electronic management system
• Meet with the service operations team regularly
• Support other Service department roles as needed
• Serve on a rotating on-call team to respond to emergency calls (typically every four to five weeks)
• Provide guidance for the Service Coordinator I role

Requirements

• High School Diploma or G.E.D.
• Two to four years of administrative experience in a service-related business
• Two to four years of scheduling field technicians and/or customer service experience

Skills

• Computer literacy, including working knowledge of Microsoft Office applications (Outlook, Word, Excel)
• General knowledge of service parts and the service industry, including basic mechanical and technical aptitude
• Strong time management skills and ability to prioritize work assignments
• Proven interpersonal skills with both internal and external customers
• Ability to work as a team player to create synergy within the office and company
• Ability to handle high-pressure situations
• Basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

Pay

Compensation for this role ranges between $27.00 and $37.70 per hour. Final compensation will be determined by relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation, including short-term and long-term incentives.

Benefits

• Comprehensive benefit package including medical, dental, and vision plans
• Life and long-term disability insurance
• Flexible spending and health savings accounts
• Accrued paid time off
• 8 paid holidays
• Opportunity for overtime
• 401(k) retirement benefits