Service Coordinator II
About the role
The Sr Service Coordinator plays a crucial role in Daikin Applied, a leading HVAC company recognized by Forbes as one of America's Best-In-State Employers. Reporting to the Technician Supervisor, Operations, Service Center, or District Manager, the coordinator schedules and dispatches technicians for various types of jobs, handles customer inquiries, coordinates job startups, and ensures timely close-out of work orders.
Responsibilities
- Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
- Handle customer inquiries and route questions of technical nature to the appropriate resource
- Track of time and attendance for technicians
- Coverage of job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
- Invoice and bill customers
- Aid in performing local office AP/AR functions and follow up with customers to ensure payment has been received
- Coordinate warranty administration process, parts orders, and track shipments
- Answer telephones and greet customers while maintaining professional and courteous customer contact
- Aid new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure it is sent to Human Resources on the new employee’s first day of employment
- Maintain OSHA logs
- Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
- Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
- Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
- Maintain filing for and office equipment (copier, telephone, fax, etc.)
- Provide initial notification of Workers Compensation claims to insurance carrier
Qualifications
- High School Diploma or GED
- 6 - 8 years of related experience in mechanical, electrical, or plumbing service field
- Bachelor’s degree may be considered in lieu of work experience
- Experience working with HVAC Technicians (preferred)
- Experience with Astea and/or any other service tracking software
- Proficient knowledge of Microsoft Office Suite
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Pay
The typical hourly pay rate for this position ranges from $28.61 - $47.04 USD Hourly in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
Schedule
Location: Tampa, FL - In-Office
Skills
None specifically listed, but proficiency in Microsoft Office Suite and experience with Astea or similar service tracking software is preferred.
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Pay
The typical hourly pay rate for this position ranges from $28.61 - $47.04 USD Hourly in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
Schedule
Location: Tampa, FL - In-Office
Skills
None specifically listed, but proficiency in Microsoft Office Suite and experience with Astea or similar service tracking software is preferred.
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Pay
The typical hourly pay rate for this position ranges from $28.61 - $47.04 USD Hourly in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
Schedule
Location: Tampa, FL - In-Office
Skills
None specifically listed, but proficiency in Microsoft Office Suite and experience with Astea or similar service tracking software is preferred.
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Pay
The typical hourly pay rate for this position ranges from $28.61 - $47.04 USD Hourly in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
Schedule
Location: Tampa, FL - In-Office
Skills
None specifically listed, but proficiency in Microsoft Office Suite and experience with Astea or similar service tracking software is preferred.
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Pay
The typical hourly pay rate for this position ranges from $28.61 - $47.04 USD Hourly in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
Schedule
Location: Tampa, FL - In-Office
Skills
None specifically listed, but proficiency in Microsoft Office Suite and experience with Astea or similar service tracking software is preferred.
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Pay
The typical hourly pay rate for this position ranges from $28.61 - $47.04 USD Hourly in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
Schedule
Location: Tampa, FL - In-Office
Skills
None specifically listed, but proficiency in Microsoft Office Suite and experience with Astea or similar service tracking software is preferred.
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Benefits
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer match
- Paid time off and company paid holidays
- Paid sick time in accordance with the federal, state and local law
- Tuition Reimbursement after 6 months of continuous service
Pay
The typical hourly pay rate for this position ranges from $28.61 - $47.04 USD Hourly in Florida. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range